Questions parents ask
Everything you need to know before you book.
What do we need to join the call?
A phone, tablet, or computer with a camera. Visits are on Zoom: on a computer you can join from your web browser, and on a phone or tablet the free Zoom app works best. Your Zoom link comes by email.
Do I need to be on the call with my child?
Yes — a parent or guardian must book the call and stay present the whole time.
What if we're running late?
Let us know as soon as you can. We'll do our best to fit you in, but Santa has a busy schedule, so on-time arrival is the best way to get your full visit.
When and how do I pay?
After you book, we'll email you the amount and how to pay. Payment is due one week before your visit (or within 24 hours if your visit is sooner). If it isn't received by then, your time may be offered to another family. The video link is sent once payment arrives.
What if we need to cancel or reschedule?
Just reply to your confirmation email as early as you can. Our Visit Policies page explains cancellations, rescheduling, and what happens if you aren't happy with your visit.
Can we add something extra?
Yes! Santa offers personalized ornaments, printed keepsakes, in-person visits, letters from Santa, Nice List certificates and more. See "Extra magic" on the Pricing page, then email [email protected] and Mrs. Claus will help plan it.
Is the call recorded?
No, the video call is never recorded. If you say yes on the booking form, Santa takes one photo during the call and adds himself into it (usually in the background) to make a keepsake, which is emailed to you. If you say no, no photo is taken.
What happens to the information I share?
We only collect what Santa needs to personalize the visit. Details about your children are deleted after the visit, and everything else one week later, except your email, which we keep so Santa can tell you when his calendar opens next year. If you'd rather we didn't, tick the box on the booking form. You can ask us to delete your email at any time, and every next-season email has an unsubscribe option.
Our Privacy page has the full details on what we collect and how long we keep it.
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Still have a question? Contact the Admin
Email [email protected], or send your question here.
Keeping this safe and simple
A parent or guardian books the call and stays present the whole time. We only collect what Santa needs to personalize your visit. The call is never recorded, a keepsake photo is only taken with your permission, and any information about your children is deleted after the holiday season.